SHIPPING & RETURNS
SHIPPING POLICY
Please allow 10–15 business days for us to hand-craft and style your unit before it is shipped. This processing window ensures your wig meets our quality standards and achieves your desired look.
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Estimated Delivery Times:
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Domestic: 3–5 business days
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International: 5–7 business days
Once your order heads out, you’ll receive a confirmation email with tracking details. Please note: Depending on the complexity of the style, some units may ship sooner than the standard window.
RETURNS & EXCHANGE POLICY
1. Returns & Refund
Due to the nature of our products, we do not offer monetary refunds. We are happy to provide exchanges or store credit for eligible items.
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2. Eligibility Criteria
To be eligible for an exchange, items must be in their original, pristine condition:
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Lace: Must remain uncut and unaltered.
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Hair: Must not be worn, dyed, washed, cut, or styled.
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Packaging: Must be returned in all original packaging and unused.
Note: If the lace has been cut, the unit is strictly ineligible for exchange.
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3. How to Start an Exchange
Please contact us within 24 hours of delivery:
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Email: ikkyshair@gmail.com
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WhatsApp: +234 8139448687 Include your order number and reason for the request. Once approved, we will provide shipping instructions. Final approval is subject to inspection upon receipt.
4. Custom Orders & Final Sales
The following items are Final Sale and cannot be exchanged:
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All custom wig orders.
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Units with requested alterations (lace tinting, bleaching, fringe cutting, or custom coloring).
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Any item customized prior to dispatch.
5. Cancellations & Fees
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12-Hour Window: Cancellations are accepted within 12 hours of purchase, provided production hasn't started.
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Processing Fees: Please note that third-party payment fees (Stripe, Klarna, PayPal, etc.) are non-refundable and will be deducted from any approved cancellation or credit.